Last updated: August 4, 2025
By accessing and using Narrowbeam ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.
Narrowbeam is a privacy-first analytics platform that provides website analytics without cookies, tracking, or collecting personal information.
To use certain features of the service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Narrowbeam is committed to privacy. We do not use cookies for tracking, do not collect personal information, and process all data in ways that prevent individual user identification. All analytics processing is done server-side.
Subscription fees are billed in advance on a recurring monthly or annual basis. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You must provide a valid payment method to maintain your subscription.
We may suspend your account if payment fails or is not received within a reasonable time after the due date. All fees are non-refundable except as required by law. You are responsible for all charges incurred under your account.
You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period.
A page view is counted each time a page is viewed on your website, including both traditional page loads and single-page application route changes. Each subscription plan includes a monthly maximum page view allowance. If you exceed your plan's page view limit for two consecutive months, we may suspend your account or require you to upgrade to a higher plan.
We will notify you when you approach or exceed your page view limits. You are responsible for monitoring your usage and upgrading your plan as needed.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We strongly recommend enabling two-factor authentication for enhanced security.
You must notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to maintain account security.
All content on the Narrowbeam website and service, including text, graphics, logos, and software, is the property of Narrowbeam and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent. Our trademarks and service marks may not be used without our permission.
We retain analytics data according to our data retention policies. While we implement backup procedures, you are responsible for maintaining your own backup of any data you consider important.
Upon account termination or deletion, we may permanently delete your data. We recommend exporting any data you wish to retain before deleting your account.
We reserve the right to suspend or terminate your account immediately, without prior notice, if you violate these Terms of Service or engage in conduct that we deem harmful to the service or other users.
You may delete your account at any time through your account dashboard. Upon termination, your right to use the service will immediately cease.
The provisions of these Terms that by their nature should survive termination will survive, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.
You agree not to use the service for any unlawful purpose or in any way that violates these Terms. Specifically, you may not:
While we strive to provide reliable service, we do not guarantee 100% uptime or uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or factors beyond our control.
The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be error-free, secure, or completely free from viruses or other harmful components.
To the maximum extent permitted by law, Narrowbeam shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of or inability to use the service.
Our total liability to you for any claims arising from these Terms or your use of the service shall not exceed the amount you paid us in the twelve months preceding the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the service shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.
We offer refunds under the following circumstances:
To request a refund, please contact our support team with details of your issue. Refund requests must be submitted within 30 days of the charge. Approved refunds will be processed within 5-10 business days and issued to the original payment method.
The following are non-refundable:
We may offer partial refunds at our discretion based on the circumstances. If you cancel your subscription, you will continue to have access to the service until the end of your current billing period, after which your account will be downgraded or deactivated.
If you dispute a charge with your payment provider instead of contacting us first, we reserve the right to terminate your account. All refund decisions are at our sole discretion and subject to our payment processor's policies and applicable legal requirements.
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email or through a notice on our website.
Your continued use of the service after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the service and may cancel your account.
If you have any questions about these Terms of Service, please contact us:
Email: support@narrowbeam.io