Last updated: August 4, 2025
By accessing and using Narrowbeam ("the Service"), you accept and agree to be bound by the terms and provision of this agreement.
Narrowbeam is a privacy-first analytics platform that provides website analytics without cookies, tracking, or collecting personal information.
To use certain features of the service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Narrowbeam is committed to privacy. We do not use cookies for tracking, do not collect personal information, and process all data in ways that prevent individual user identification. All analytics processing is done server-side.
Subscription fees are billed in advance on a recurring monthly or annual basis. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You must provide a valid payment method to maintain your subscription.
We may suspend your account if payment fails or is not received within a reasonable time after the due date. All fees are non-refundable except as required by law. You are responsible for all charges incurred under your account.
You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period.
A page view is counted each time a page is viewed on your website, including both traditional page loads and single-page application route changes. Each subscription plan includes a monthly maximum page view allowance. If you exceed your plan's page view limit for two consecutive months, we may suspend your account or require you to upgrade to a higher plan.
We will notify you when you approach or exceed your page view limits. You are responsible for monitoring your usage and upgrading your plan as needed.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We strongly recommend enabling two-factor authentication for enhanced security.
You must notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with these security obligations.
All content on the Narrowbeam website and service, including but not limited to text, graphics, logos, software, and trademarks, is protected by intellectual property laws and is the property of Narrowbeam or its licensors.
You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent. You may not use our trademarks or service marks without permission.
We retain your analytics data according to our data retention policies. You are responsible for backing up any data you wish to preserve before deleting your account or canceling your subscription.
Upon account termination, we may delete your data according to our standard retention schedule. We are not responsible for any data loss resulting from account termination or service discontinuation.
We may terminate or suspend your account immediately, without prior notice or liability, if you breach these Terms of Service or engage in prohibited activities.
You may terminate your account at any time by deleting it through your account dashboard. Upon termination, your right to use the service will cease immediately.
All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
You may not use our service for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction when using the service. Specifically, you may not:
We strive to maintain high service availability but do not guarantee 100% uptime. We reserve the right to modify or discontinue the service with reasonable notice.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the service will be uninterrupted, error-free, or completely secure. You use the service at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NARROWBEAM BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
This includes, but is not limited to, any direct, indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the service shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.
We offer refunds under the following circumstances:
To request a refund:
The following are generally not eligible for refunds:
In some cases, we may offer partial refunds based on:
You can cancel your subscription at any time from your account settings. Upon cancellation:
If you disagree with a refund decision, you may:
Refunds are subject to the policies and processing times of our payment processors. In some cases, additional verification may be required for security purposes.
This refund policy is subject to applicable consumer protection laws in your jurisdiction. Nothing in this policy limits your statutory rights where prohibited by law.
We reserve the right to modify these terms at any time. We will provide notice of material changes by posting the updated terms on our website and updating the "Last updated" date.
Your continued use of the service after changes become effective constitutes acceptance of the modified terms. If you do not agree to the changes, you must stop using the service.
If you have any questions about these Terms of Service, please contact us at: